Working with time off requests

Use the Time Off Requests page to search for existing time off requests, or to add, edit, cancel, approve or deny requests, based on scheduling unit and agent. On this page, you can:

• Add a time off request

• Approve or deny a time off request

• Cancel a time off request

• Edit a time off request

• Filter and search for time off requests

• View pending time off requests

• Select from a range of requests to view