Interaction Recorder Reporting

Interaction Recorder reporting is available in Interaction Reporter in IC Business Manager.

Interaction Recorder reports are listed under the Interaction Quality Manager Reports, and include:

• Calibration Details

• Calibration Question Group Details

• Calibration Recording Summary

• Quality Scoring Details

• Deleted Recording Audit by Date

• Deleted Recording Audit by User

• Recorder Questionnaire Detail

• Recorder Scoring Summary

• Recorder User Scoring Summary

For detailed information on running these reports, see the Interaction Reporter Help.

Note  
You can also run a Quality Scorecard Report from Scorecard Search Results.