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Interaction Recorder Reporting

Interaction Recorder reporting is available in Interaction Reporter in IC Business Manager.

Interaction Recorder reports are listed under the Interaction Quality Manager Reports, and include:

  • Calibration Details

  • Calibration Question Group Details

  • Calibration Recording Summary

  • Quality Scoring Details

  • Deleted Recording Audit by Date

  • Deleted Recording Audit by User

  • Recorder Questionnaire Detail

  • Recorder Scoring Summary

  • Recorder User Scoring Summary

For detailed information on running these reports, see the Interaction Reporter Help.

You can also run a Quality Scorecard Report from Scorecard Search Results.