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About Interaction Recorder Policy Editor

Policy Editor is a single, simple, user interface for creating Interaction Recorder policies that manage recordings. Policy settings for recordings include: What are the interactions to be recorded; Where recordings are stored and archived, and how long they are retained; and Who can access, play, score, export, and archive recordings.

Use Policy Editor to create:

  • Initiation policies for determining What interactions are recorded

  • Retention policies for deciding Where recordings are stored and archived, and how long they are retained

  • Security policies for managing Who can access, play, score, export, and archive recordings

For more information on creating policies, see:

For more information on using Policy Editor, see About the Policy Editor User Interface.