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Interaction Supervisor Help
Dialer Campaign Details view
This view displays operational statistics about any single campaign, a configurable graph of campaign details, and live information about agents by period, shift, recycle and campaign.
Campaign Performance Statistics
Statistics at the top of the view are updated in real-time to indicate the overall performance of the campaign. See Dialer Campaign statistics for information about these statistics. Site and Campaign drop lists work together to allow selection of a single campaign to report on. A set of campaign execution controls make it easy to change the state of a campaign. For example, you can Start, Stop, or pause a campaign from this view, without having to open a campaign configuration in Interaction Dialer Manager.
Campaign Details Graph
The graph displays Dialer stage statistics once you select a statistic (total time, total calls, percent calls, average time, or percent time) and interval (period, shift, recycle, or campaign).
Agent Statistics
The bottom right section part of the view displays Dialer agent statistics for all agents. You cannot display statistics for a single agent, since the view is scoped to summarize the overall status of the campaign and site.