Dialer skill statistics

These statistics summarize the details of a specific skill. Skill statistics help supervisors manage skills-based dialing in predictive, power, and preview modes.   

Finishing Agents

The number of finishing agents active in the campaign with this skill combination.

Cached Contacts

The number of contacts requiring this skill combination which are currently in Dialer's cache. This is an assortment of records that were pulled from the schedule table or standard campaign calls that have been pulled to dial.

Callable Contacts

The number of contacts requiring this skill combination which are callable. These records in the call list have a "C" (callable) or blank Status column. 

Idle Agents

The number of idle agents active in the campaign with this skill combination.

Total Agents

The number of agents active in the campaign with this skill combination.

Outstanding Contacts

The number of contacts requiring this skill combination which are currently being called. These calls are proceeding (i.e. dialing).

Scheduled Contacts

The number of contacts requiring this skill combination which are scheduled. These calls will be placed according to call schedule times.  The status for these records is "S", "O", "R", or "T".

Total Contacts

The total number of contacts requiring this skill combination. This is a sum of callable, scheduled, and cached records.