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Interaction Supervisor Help
Multi-Part Interaction Example
Multi-part interactions involve more than two participants. The most common scenario is a conference call. In a multiparty interaction, each conference participant is represented by a single summary and detail record.
For example, a conference with three participants might be created as follows:
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An external party calls the CIC system.
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An agent answers the call.
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The agent consults another agent, creating the conference. In this scenario, three records can be displayed by about the conference.
Here is the master record for such a conference:
Detail records for each party are opened by clicking on rows in the master summary. The first participant is shown below.
First Party: |
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Second Party: |
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Third Party: |