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Interaction Supervisor Help
Queue States
Queues have a state condition, which is similar to an interaction's state. Queue state indicates the general state of the queue object. In queue controls, icons in the Queue column indicate the state of the queue object, based on the Eic_AssignedDistributionQueue attribute.
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Normal |
Connected |
Held |
Disconnected |
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Call |
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Callback |
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Chat |
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Generic Object |
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Instant Question |
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