Recording

The statistics in this category describe activity in Interaction Recorder.  These statistics are updated at the regular statistics interval.

Recorder is processing recordings

Indicates whether the Interaction Recorder system is currently processing recordings.

Note: If you see the status False, it probably means that the system is idle. It does not necessarily mean there is a problem.

Recorder database is available

Indicates whether the Interaction Recorder system can connect to its database.

Recordings in progress

Number of recordings that Interaction Recorder is conducting.

Successful recordings (last hour)

Number of successful recordings that occurred in the last sixty minutes.

Successful recordings (today)

Number of successful recordings that occurred since midnight.

Recording lag time

The oldest recording currently in the Recorder cache.

Encumbered recordings (today)

Number of recordings since midnight where one or more of the internal participants does not have an Interaction Recorder workstation license.

Encumbered recordings (last hour)

Number of recordings in the previous 60-minute interval where one or more of the internal participants does not have an Interaction Recorder workstation license.  

Unsuccessful recordings (last hour)

The number of failed recordings that occurred in the last sixty minutes.

Unsuccessful recordings (today)

The number of unsuccessful recordings that occurred since midnight.

Recording storage locations low on space

The number of recording storage locations that have 5 GB or less free space.

Recording storage locations

The number of recording storage locations.