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Copying Tracker information to the Clipboard

There are three ways to copy Tracker information from an Interaction Details view to the clipboard:

  1. From the search results, select a single row and right-click to open the context menu: Copy Interaction ID, Copy Row, and Copy Row(s) as CSV.

Copy Interaction ID

Copies the ID of the selected interaction to the clipboard.  For example:

1111000000

Copy Row

Copies data from each column to the clipboard. For example:

Interaction ID: 1111000000
Time: 1/6/2014 11:38:25 AM
Direction: Inbound
Media Type: Call
Remote Address: +13179571051
Remote Party: Lapsley, Jeff
Last IC User: claysu5bft2_user
DNIS: sip:3@claysu5bft2:5060
Last Workgroup: Marketing
Connected Duration: 00:00:03
Line Duration: 00:00:49

Copy Row(s) as CSV

Copies data from each column to the clipboard as a series of comma separated values. The first paragraph contains the column heading names. The second paragraph contains the values for each column. For example:

Interaction ID, Time, Direction, Media Type, Remote Address, Remote Party, Last IC User, DNIS, Last Workgroup, Connected Duration, Line Duration

1111000000, 1/6/2014 11:38:25 AM, Inbound, Call, +13179571051, Lapsley, Jeff, claysu5bft2_user, sip:3@claysu5bft2:5060, Marketing, 00:00:03, 00:00:492.

  1. From the search results, highlight multiple rows and right-click to open the context menu with one option Copy Row(s) as CSV.

Copy Row(s) as CSV

Copies data from each column to the clipboard as a series of comma separated values. The first paragraph contains the column heading names. Each following paragraph contains the values for each column. For example:

Interaction ID, Time, Direction, Media Type, Remote Address, Remote Party, Last IC User, DNIS, Last Workgroup, Connected Duration, Line Duration

1111000000, 1/6/2014 11:38:25 AM, Inbound, Call, +13179571051, Lapsley, Jeff, claysu5bft2_user, sip:3@claysu5bft2:5060, Marketing, 00:00:03, 00:00:49

1111000002, 1/6/2014 11:40:38 AM, Inbound, Call, +13179571051, Lapsley, Jeff, claysu5bft2_user, sip:101@claysu5bft2:5060, Sales, 00:00:22, 00:01:01

  1. From the search results, double-click a row to open the Interaction Details dialog. From the right side summary panel you can copy a single field or all  fields in any one section. Move the cursor over the summary panel and right-click to open the context menu: Copy [name of field] and Copy Section.

Copy [name of field]

Copies the value of the field below the cursor. For example, if you right-click Interaction ID and select Copy 'Interaction ID', the system copies the Interaction ID value 1111000000 to the clipboard.

Copy Section

Copies all fields in the section to the clipboard. For example, if you right-click in the Interaction ID section and select Copy Section, the system copies the following information to the clipboard:

Interaction ID: 1111000000
Type: Call
Duration: 00:00:49
Time: 1/6/2014 11:38 AM
Disposition: Unknown