Single Party Interaction Example

The Interaction Details dialog groups major segments of data collected during the interaction. It displays information about single party, two-party, multi-part interactions, and transfers.

For example, the following image shows an abandoned Single Party interaction:

In this single-party example, the interaction was abandoned at the IVR or Workgroup Queue before it connected to the Agent or an IVR interaction. This interaction corresponds to one record per Interaction ID in the Interaction Details view.