Contents

Recording statistics

Recording statistics describe activity in Interaction Recorder. These statistics are updated at the regular statistics interval.

Statistic	Description
Recorder database is available	Indicates that the Interaction Recorder system can connect to its database.
Recorder is processing recordings	Indicates that the Interaction Recorder system is currently processing recordings.
Recording lag time	Age of the oldest recording currently in the recorder cache. This number includes calls waiting for the recording to be transferred or the database to be updated. If this number grows very large, it may indicate that additional Media Servers or Remote Content Servers are needed for performing compression
Recording storage locations	Number of recording storage locations.
Recording storage locations low on space	Number of recording storage locations that are 90% or more full.
Recordings in progress	Number of recordings that Interaction Recorder is conducting.
Successful recordings (last hour)	Number of successful recordings that occurred in the last sixty minutes.
Successful recordings (today)	Number of successful recordings that occurred since midnight.
Encumbered recordings (last hour)	Number of recordings in the previous 60-minute interval where one or more of the internal participants does not have an Interaction Recorder workstation license.
Encumbered recordings (today)	Number of recordings since midnight where one or more of the internal participants does not have an Interaction Recorder workstation license.
Unsuccessful recordings (last hour)	Number of failed recordings that occurred in the last sixty minutes.
Unsuccessful recordings (today)	Number of unsuccessful recordings that occurred since midnight.