Interaction Quality Manager Reporting

Interaction Quality Manager reporting is available in Interaction Reporter in IC Business Manager.

The Interaction Quality Manager Reports include:

• Calibration Details

• Calibration Question Group Details

• Calibration Recording Summary

• Deleted Recording Audit by Date

• Deleted Recording Audit by User

• Recorder Questionnaire Detail

• Recorder Scoring Summary

• Recorder User Scoring Summary

• Quality Scoring Details

For detailed information on running these reports, see the Interaction Reporter Help.