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Interaction Quality Manager Help
Free Text Question View
The Free Text Question view displays current settings for the selected question. Use this view to create, change, and update Free Text question settings. The Free Text format is non-scoring. This question type allows the scorer to type a comment in a text field while scoring a recorded interaction.
Question
Use this field to type the content of the question to be used when scoring a recorded interaction.
Help Text
Use this field to include information for the question that is displayed when an interaction is being scored. The information included in this field should be helpful to the person scoring the interaction.
Data Type
Select Free Text (non-scoring) from the drop-down list for this type of question.
Weight
The Weight is used as a multiplier to calculate the final score for a question. Weight is not applicable to Free Text questions; the field is not available.
Allow comments
To allow additional comments to be added when scoring a Free Text Question, select the Allow comments check box.