True/False Question View

The True/False Question view displays current settings for the selected question. Use this view to create, change, and update True/False question settings. This question type allows the scorer to assign a True and False value when scoring a recorded interaction.

Question

Use this field to type the content of the question to be used when scoring a recorded interaction.

Help Text

Use this field to include information in the question that is displayed when an interaction is being scored. The information included in this field should be helpful to the person scoring the interaction.

Data Type

Select True/False from the drop-down list for this type of question.

Weight

Select the number for which you want to weight the importance of this question. The Weight is used as a multiplier to calculate the final score for a question. For example, if the question is scored as a 9 with a weight of 2, the final score for that question is 18.

The current value is displayed.  To change the value, enter the new value in the Weight box.

Allow comments

To allow comments to be added when scoring a Questionnaire, select the Allow comments check box.

Importance

To classify a Question, use the Importance drop-down box. Questions can be classified as:
- Required, if the Question must be answered
- Optional, if an answer is not required
- Critical  when the question represents agent behavior that is a key requirement to successfully handling the interaction. Critical questions require a Yes/No or True/False answer type. Score value for Critical questions can be weighted and/or have a low value for a No or False response in order to result in a failing score. Additionally the scorer can choose to use the manual Fail button when the response to a Critical question is No or False.

Allow Not Applicable (N/A) Answer

To allow the Scorer to mark this Question not applicable, select the Allow Not Applicable (N/A) Answer check box. Selecting this box adds N/A to the list of choices for a response to this Question when Scoring a Questionnaire.

True Value

The value for this question based on a True response. Enter the value in the True value box.

False Value

The value for this question based on a False response. Enter the value in the False value box.

Minimum score and Maximum score

The calculated Minimum score and Maximum score for this question are displayed at the bottom of the Question View. The Total Score Contribution percentage, for this question, is also displayed at the bottom of the view.