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Installation and Configuration CX Insights help IC Business Manager landing IC Server Manager landing IC System Manager help Integrations landing Interaction Administrator help Interaction Attendant help Interaction Conference help Interaction Connect help Interaction Designer help Interaction Desktop help Interaction Dialer landing Interaction Director landing Interaction Fax help Interaction Feedback help Interaction Host Recorder help Interaction Marquee help Interaction Media Server landing Interaction Optimizer help Interaction Process Automation landing Interaction Quality Manager landing Interaction Recorder help Interaction Report Assistant help Interaction Reporter help Interaction Speech Recognition landing Interaction Supervisor help Interaction Tracker help Interaction Voicemail help Interaction Web Portal help Log Viewer help Packaged Hardware landing Quick Reference Materials Remoco help Salesforce landing Scheduled Reports landing SIP Soft Phone help CIC Client Comparison Use Cases

SNMP Agent

The process that responds to queries using the SNMP to provide status and statistics about CIC subsystems. CIC’s SNMP responds to queries from the IC Console and from the monitoring tools.