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Adherence Summary Percentage by Date/User Report

This report displays duration, total of exceptions, percentage in and out of adherence by date, for users in the scheduling unit. This report also displays user data for scheduled days with no exceptions, showing users with 100% adherence to the schedule.

The report is sorted by Date and then by User.

Parameters

For this report, specify: Unit name, list of Unit Names, or a range of Unit Names; a Date and Time range, or a set of ranges; a User, list of users, or a range of Users, and the threshold in seconds.

Report Log Tables

Interaction Administrator Unique Report Identifier

IO_RTAException

IO_Agent

IO_ActivityType

ADHERENCE_PERC_DATE

Sample report

Click on the image below to view a sample of this report.

Report Element	Report Field or Value	Field or Value Description
Report Title	ReportTitle	Adherence Summary Percentage by Date/User
Scheduling Unit	UnitName	Schedule Unit, list of Schedule Units, or range
Users	UserName	A User, list of Users, or range of Users
Date and Time Range	ReportDateTime	A date and time range for this report
Current Sensitivity Threshold (hh:mm:ss)	Threshold	The specified threshold parameter
Scheduled Time		hh:mm
Total Exceptions	{calculated}	Total number of exceptions to the schedule listed by day
Number of Exceptions > 0:00:00	{calculated}	Number of exceptions greater than the specified threshold parameter in h:mm:ss, for example 0:05:00
Out of Adherence	SecsOutOfAdherence	hh:mm:ss
% Out Adherence	{calculated}	Percentage out of schedule adherence
% In Adherence	{calcualted}	Percentage in schedule adherence
Summary of week ending	{calculated}	Totals the details for the week for selected users in the scheduling unit
Summary all selected dates for user	{calculated}	Totals the details for each user for all selected dates

Record Selection Criteria for this report includes:

{IO_RTAException.SchedulingUnit} in {?UnitName} and

{IO_RTAException.StartDateTime} in {?ReportDateTime} and

{IO_Agent.UserName} in {?UserName}