Contents

Time Off Request by Scheduling Unit Report

This report displays the time off request by scheduling unit, and includes: Request Date, Agent, Request Type, the state of the request, Time Off Duration, and indicates it the request is Paid Time Off.

Parameters

For this report, specify: a Begin Date and Time; an End Date and Time; a User, list of Users, or a range of Users; a type of request; a value for the status of the request; and a Unit Name, list of Unit Names, or a range of Unit Names.

Report Log Tables

Interaction Administrator Unique Report Identifier

IO_TimeOffRequest

IO_Agent

IO_SchedulingUnit

IO_TIMEOFF_UNIT

Sample report

Click on the image below to view a sample of this report.

Report Element	Report Field or Value	Field or Value Description
Report Title	ReportTitle	Optimizer Time Off Request Report by Scheduling Unit
Date Time Range	StartDate_GMT, EndDate_GMT	The beginning and ending date and time specified in the parameters when running the report
Scheduling Unit	SchedulingUnit	Scheduling unit specified when running the report
Request Date		Date agent requested time off
Agent	Agents	Agent name
Request Type	RequestType	Lists the type of time-off request, such as Full Day
Request State	RequestState	State that the request is in, such as Approved
Time Off Duration	TimeOffDurationTimeFormat	Listed in hh:mm:ss
Paid Time Off	PaidTimeOffFlag	Indicates Yes/No value

Record Selection Criteria for this report includes:

{IO_TimeOffRequest.StartDateTimeUTC} in {?StartDate_GMT} to {?EndDate_GMT} and

{IO_SchedulingUnit.SchedulingUnitName} in {?SchedulingUnit}

and {IO_TimeOffRequest.RequestState} in {?RequestState}

and {IO_TimeOffRequest.RequestType} in{?RequestType}

and {IO_Agent.UserName} in {?Agents}