Interaction Connect Accessibility Enhancements

Interaction Connect includes accessibility enhancements based on WCAG 2.0 (Web Content Accessibility Guidelines). These enhancements include screen reader support, keyboard navigation, and a new Command Palette that makes it possible to use command shortcuts. For the visually impaired, we have improved the contrast ratio for text and links and we now support for content resizing up to 200 percent.

The JAWS (Job Access with Speech) screen reader provides speech output when needed. This includes text-to-speech output for:

• New call alerts

• Input control names and descriptions

• Types of values such as Server Name or Remote Number required in text boxes and other input controls

• Entries in text boxes

• Names of enabled buttons or other controls in a toolbar, the kind of operation each performs, and the button's associated tooltip

• Failed logon attempt announcement including a description of the issue, such as invalid credentials

• The content of screen pop-ups and notifications

• Title of a dialog box or pop-up and the names of its available buttons