Interaction Recorder Unprocessed Media Files Location

Select the location for unprocessed media files, such as newly recorded calls, will be stored before Interaction Recorder processes them.

Note: Interaction Recorder unprocessed media files are not related to the Interaction Media Server, an optional software bundle (hardware and software) that supports offloading RTP (voice) traffic from the CIC Server, call recording, and transcoding calls from various SIP devices used with a CIC Server.

When IC Setup Assistant has completed, perform additional configuration in Interaction Administrator. See Interaction Administrator help and Installing and Configuring Interaction Recorder in the Technical Reference Documents section of the PureConnect Documentation Library.

Store on recording IC server

Select this option to store unprocessed media files on the CIC Server that recorded them. This is the default setting.

Typically, sites using the Aculab or Dialogic platforms should store unprocessed recordings on the CIC Server.

Store on alternate machine

Select this option to store unprocessed media files on an alternate machine.

Typically, sites using the TAPI platform and/or the TAPI Recording Server (not related to the Interaction Recorder product) should store unprocessed media files on an alternate machine.

Enter the IP address or machine name of the alternate machine.

Share Path

Browse to the directory on either the CIC Server or alternate machine where the unprocessed recordings will be stored.

Note: If IC Setup Assistant cannot validate the specified path, it displays a message prompting you to ensure that the selected path exists and is shared before CIC is launched. Failure to do so will prevent Interaction Recorder from working properly.

Setup Share

When you click Setup Share, IC Setup Assistant sets up a share for the unprocessed recordings directory. You are prompted to enter the share name.

Example: If you selected to store unprocessed recordings on the CIC Server, the CIC Server name is CompanyServer, and the unprocessed recordings will be stored in the \I3\IC\Recordings directory, enter the share name Recordings. The network path to the unprocessed recordings will be \\CompanyServer\Recordings.

IC Survey Location: This information may be included in the IC Survey file. If so, the selection/value will appear in this dialog. You can review the contents of the IC Survey file by selecting View Survey in the Load IC Survey File dialog or opening it in a Pre-Install survey in the IC Survey system.