Pre-Install Survey

The Pre-Install survey collects information about a customer's CIC installation. It includes questions about how the CIC Server should be set up, including:

• CIC administrator and network information

• CIC license

• CIC optional components, such as Multi-Site and Switchover

• Dial plan

• Database (Reporting and others)

• Mail provider

• Stations

• Users

• Workgroups

• Roles

• Auto-attendant menu

• Log Retrieval Assistant

• Interaction Recorder (if add-on license purchased)

• Interaction Tracker (if add-on license purchased)

• Speech Recognition engine (if add-on license purchased)

The contents of a Pre-Install survey are stored in an IC Survey file, which the IC Setup Assistant can read.