Language support in PureConnect for Salesforce

The integration currently supports the following languages:

• English United States (en-US)

• Japanese (ja)

• Spanish (es)

• French (fr)

The integration determines the language preferences based on the logged-in agent’s Language setting, set in Salesforce under My Settings > Personal > Language & Time Zone. The integration falls back to the generic language if a regional preference is not available. If the generic language is not available, it falls back to “en_us” (US English).

The integration determines the date/time format based on the browser settings on the computer.