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PureConnect for Salesforce
Voicemail button
Requirements: This button appears only if your CIC administrator configures your User account appropriately. See Voicemail.
Click the Voicemail button to display the Voicemail view.
Message Waiting Indicator
The Message Waiting Indicator (MWI) appears only when you have unheard voicemail messages. The number on the icon, also called a badge, indicates how many unheard message you have.