Wrap up a call in PureConnect for Salesforce

Agents specify wrap-up codes to indicate the nature of an interaction, for example, a completed sale, a customer dissatisfied with service, or a billing problem. If wrap-up codes are configured and active for the workgroup the call came through, the wrap-up form displays once the call is disconnected.

1. Select the appropriate wrap-up code within the time allowed.

2. Click Assign.

If you don’t select a wrap-up code in time, the Wrap Up form goes away and an ambiguous code is assigned to the call.