Contents

Change log

Date	Changes
24-May-2017	Moved SalesForce Object Routing Connect documentation from the PureCloud Resource Center to the PureConnect Documentation Library.
08-September-2017	Rebranded documentation to Genesys terminology and standards.
14-December-2017	Updated Requirements for the Salesforce Object Routing Connector topic. In CIC section, added a user with rights to View access for All Workgroups.
09-January-2018	Updated Requirements for the Salesforce Object Routing Connector topic. Added a user with administrator rights in Salesforce who has appropriate access to PushTopics to the Salesforce section.
07-December-2018	Added September 18, 2018 and July 27, 2018 information to Release notes for the Salesforce Object Routing Connector topic.
18-March-2019	Created this change log.
02-April-2019	Added to Release Notes: April 1, 2019, 15.2.0.369. Update to managed package (v1.8). This adds a new direct-to-queue option and fixes an routing issue where interactions were routed to the originating monitored queue after the case owner was changed to an unmonitored queue. Updated Release Note: October 26, 2015, 15.2.0.295. Added (v1.7) to Updated handler and managed package (v1.7).
10-April-2019	In the Install the managed package for the Salesforce Object Routing Connector, updated the hyperlinks for production environment and test environment.
08-July-2019	Added new topic: Configure Redundancy for a Switchover Event. Added link to this new topic to the Set up the Salesforce Object Routing Connector topic.
12-July-2019	Added to Release Notes: 15.2.0.369, 12-July-2019, Update to managed package (v1.9). This update fixes a bug where interactions were not being created when comments were added to a case in Salesforce.
20-September-2019	In the Install the managed package for the Salesforce Object Routing Connector topic, changed links for production environment to https://login.salesforce.com/packaging/installPackage.apexp?p0=04t4A000000onEw and link for test environment to https://test.salesforce.com/packaging/installPackage.apexp?p0=04t4A000000onEw.
12-November-2019	Added note referring to the PureConnect for Salesforce help and the Troubleshooting section of the Salesforce Integration Administrator's Guide to the Troubleshoot the Salesforce Object Routing Connector topic.
15-January-2020	Updated Zip file for handler in the Install the handler for the Salesforce Object Routing Connector topic.
30-March-2020	Added Notice of Salesforce Object Routing Server to the About the Salesforce Object Routing Connector topic.
08-May-2020	Replaced links to inin.com with links to genesys.com.
23-September-2020	Updated for Genesys Cloud rebranding.
09-October-2020	Renamed handler topic to Install the Salesforce Interaction Creator handler and rewrote description.