Contents

Change Log

Date	Changes
18-Jan-2024	Vulnerability libraries updated and upgraded to new SORS v1.2.2.
18-Oct-2023	All node.js packages are updated and vulnerabilities fix.
28-Oct-2022	SORS to run on Node js, If it older versions are still used the upgrade to new version.
3-Sep-2022	Minor Bug fix on older SORS v1.1.6 and Major Bug fix on SORS V1.1.8
24-May-2022	Minor Bug fix
19-Apr-2022	enhanced the workgroup watch-capability of SORS. With this attribute, SORS subscribes to all the workgroup queues having the special custom attribute. The watchlist is refreshed on an hourly basis. If you want SORS to monitor the newly added workgroup queues immediately, you must restart SORS.
23-Dec-2021	SORS has been enhanced by configuring proxy to route calls to the Subscription API using Faye NPN module instead of the JSForce Wrapper API.
23-Feb-2021	Improved reconnection, in case of Salesforce connection failure and addition of Salesforce connection heartbeat.Fixed SORS with OSSM issues,Proxy support for SORS issue.For SF_URLPop interaction attribute conflict - Added a separate interaction attribute for handling the update of IsRoutingComplete flag in Salesforce Database. Updated Custom handler (Salesforce_InteractionCreator.ihd). The latest custom handler should be used along with SORS version 1.1.4.
15-Feb-2021	Updated the process of installing SORS in offline mode and Modified the installation script to prompt the user to uninstall the previous version of SORS from the server
19-Nov-2020	Added customer-specific support for Salesforce login URL.Removed "ACD email routing flag is true" condition for CIC workgroups.Fixed log rotation to the correct ININ logs date folder.Added proxy support to install script, dashboard improvements, and minor fixes.
26-Aug-2020	Bug fix
17-Aug-2020	Salesforce sandbox/test environment support added.HTTPS support has been added for communication between SORS application and CIC server.SORS application will be installed as windows service using PowerShell script.
24-April-2020	First release of SORS help.
24-April-2020	Added Note to License Requirements in the Requirements topic.
11-May-2020	Added Windows Server 2012 as a supported platform in the Requirements for the Salesforce Object Routing Server topic.
19-May-2020	Updated link to Utilities and Downloads page to https://help.genesys.com/utilities-and-downloads.html.
06-July-2020	Updated diagram in the Networking components of the Salesforce Object Routing Server for CIC topic.
17-August-2020	SORS application installed as a Windows service. Updated the Download and install the Salesforce Object Routing Server, Authentication, Troubleshooting, and the Release Notes topics.
27-August-2020	Added to Release Notes: Version 1.0.9, 26-August-2020, Bug fixes.
08-October-2020	Updated diagrams in Networking components of the Salesforce Object Routing Server for CIC and Workflow for the Salesforce Object Routing Server.
09-October-2020	Added new topic: Install the Salesforce Interaction Creator handler. Added Install the handler step to Set up the Salesforce Object Routing Server topic.
27-October-2020	Fixed broken download link in Install the Salesforce Interaction Creator handler topic.
28-October-2020	SORS Documentation updates and corrections to the Troubleshooting the Salesforce Object Routing Server topic. Backported the Install the Salesforce Interaction Creator handler topic from 2020 R3.
29-October-2020	Added instructions for implementing HTTPS as step 1 in Authentication topic. Added instructions for selecting environment in the same topic.
02-November-2020	Updates to Download and install the Salesforce Object Routing Server, Authentication, Download and install the Salesforce Object Routing Server, and Troubleshooting the Salesforce Object Routing Server topics.
11-November-2020	Updates to Download and install the Salesforce Object Routing Server. Changed step 7 to note that status check also verifies prerequisites are installed. Adding installing the SORS server through proxy settings option to step 4.
19-November-2020	Updated release notes.
29-March-2021	Added a new topic: Upgrade Salesforce Object Routing Server.
21-July-2021	Added Release Notes and also added few steps in Download topic
21-December-2021	Added 1.1.5 Release Notes and also updated handler link path.