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Release notes for the Salesforce Object Routing Server

This article describes all Salesforce Object Routing Server releases.

Version	Release Date	Description
1.2.3	14-Oct-2024	To ensure our customer's' security and compliance, all vulnerable 3rd party libraries have been upgraded to the latest non-vulnerable version available for PureConnect Salesforce Object Routing Service (SORS). Note: If customers are using an older version of SORS, upgrading to the latest version 1.2.3 is highly recommended.
1.2.2	18-Jan-2024	All vulnerable libraries have been updated to the most recent version, ensuring that all vulnerabilities have been addressed and with no security issues. Note: If customers are using an older version of SORS, it is highly recommended to upgrade to the latest SORS v1.2.2, which has the latest files with no vulnerabilities to avoid any security concerns.
1.2.1	18-Oct-2023	All Node.js-related packages have been updated to the most recent version, ensuring that all vulnerabilities have been addressed and with no security issues
1.2.0	10-July-2023	All Node.js-related packages have been updated to the most recent version, ensuring that all vulnerabilities have been addressed and with no security issues. Note: If customers are using an older version of SORS, it is highly recommended to upgrade to the latest SORS v1.2.0, which is having the latest Node.js and updated packages with no vulnerabilities to avoid any security concerns.
1.1.9	28-Oct-2022	PureConnect Salesforce Object Routing Service has been updated to run on Node.js 18.10.0, as the previous version 12.8.0 of Node.js has reached the End-of-Life on April 30, 2021. The current Node.js 18.10.0 version used is active LTS and will have maintenance support until April 30, 2025. All Node.js-related packages have been updated to the most recent version, ensuring that all vulnerabilities have been addressed and with no security issues. Note:If customers are using an older version of SORS, it is highly recommended to upgrade to the latest SORS v1.1.9, which is having the latest Node.js and updated packages with no vulnerabilities to avoid any security concerns.
1.1.8	03-Sep-2022	The minor issue reported in SORS 1.1.6 or earlier versions is fixed. In SORS 1.1.6 or prior versions, frequent manual clean-up of routing table is necessary to avoid the build-up of unrouted objects. These could be orphaned cases and SORS currently goes through these on restart. Refer Unprocessed_entries_in_the_Object_Routing_table for details. Most of the time the fix in SORS 1.1.8 will take care of cleaning up the unrouted objects. However, in very rare scenarios, a manual clean-up of your routing table is necessary to avoid the build-up of unrouted objects. We request on a regular schedule to monitor the routing table.
1.1.7	24-May-2022	Minor Fix was addressed as part of our Internal Audit. And there are no other major changes/fixes apart from the minor security fix. Note:The minor issue in SORS v1.1.6 still exists in SORS v1.1.7 and the manual workaround should continue to be employed. Refer to Special Notices dated 19th April 2022.
1.1.6	19-Apr-2022	New custom attribute is introduced to enhance the workgroup watch-capability of SORS. With this attribute, SORS subscribes to all the workgroup queues having the special custom attribute. The watchlist is refreshed on an hourly basis. If you want SORS to monitor the newly added workgroup queues immediately, you must restart SORS. For more information on steps to configure, refer to Add queues to monitor for the Salesforce Object Routing Server (genesys.com) in Salesforce Object Routing Server - About the Salesforce Object Routing Server (genesys.com). Removes the duplicate interactions if they are already existing in the PureConnect. Windows Event log and SORS log have been enhanced to capture any misconfigured workgroup in Salesforce. Note : It is highly recommended that all customers upgrade to SORS v1.1.6 at the earliest possible. Refer to Special Notices dates 19th April 2022.
1.1.5	23-Dec-2021	PureConnect Salesforce Object Routing Service was not sending the Push Topic Subscription API calls to Salesforce over the proxy. As a result, SORS could not subscribe to Push Topics and route cases into PureConnect CIC successfully. To send the subscription requests successfully across the proxy, SORS has been enhanced by configuring proxy to route calls to the Subscription API using Faye NPN module instead of the JSForce Wrapper API.
1.1.4	23-Jul-2021	Improved reconnection, in case of Salesforce connection failure and addition of Salesforce connection heartbeat. Fixed SORS with OSSM issues. Fixed Proxy support for SORS issue. For SF_URLPop interaction attribute conflict - Added a separate interaction attribute for handling the update of IsRoutingComplete flag in Salesforce Database. Updated Custom handler (Salesforce_InteractionCreator.ihd). The latest custom handler should be used along with SORS version 1.1.4.
1.1.3	23-Feb-2021	The connection between SORS and Salesforce was unable to refresh after logout and again login into Salesforce. JSforce NPM module has been updated to the latest package, so the JSforce connection refreshes during the Salesforce login. The Salesforce streaming push topic subscription mechanism is used instead of the Salesforce topic channel subscription mechanism.
1.1.2	15-Feb-2021	Updated the process of installing SORS in offline mode. Modified the installation script to prompt the user to uninstall the previous version of SORS from the server.
1.1.1	19-Nov-2020	Added customer-specific support for Salesforce login URL. Removed "ACD email routing flag is true" condition for CIC workgroups. Fixed log rotation to the correct ININ logs date folder. Added proxy support to install script, dashboard improvements, and minor fixes.
1.0.9	26-Aug-2020	Bug fixes
1.0.6	17-Aug-2020	Salesforce sandbox/test environment support added. HTTPS support has been added for communication between SORS application and CIC server. SORS application will be installed as windows service using PowerShell script.
1.0.4	24-Apr-2020	The Salesforce Object Routing Server integrates Salesforce with Customer Interaction Center (CIC). The Salesforce Object Routing Server is a Node.js service using the official version of the Salesforce Comet D client APIs. It replaces the Salesforce Object Routing Connector and eliminates the need for the PureCloud Bridge Server. Notice: Genesys will not support the PureCloud Bridge Server after January 1, 2021. To use the new Salesforce Object Routing Server, customers must use CIC 2018 R4 or a later release.