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CIC's SOAP Components

The SOAP components in a Customer Interaction Center environment are:

Interaction Designer SOAP Components: When Interaction Designer is installed, SOAP tools, SOAP Tool help, and a SOAP message trace utility are installed to the C:\I3\IC\Install\Admin\IC_Admin directory on the CIC server.

SOAP tools are implemented in a dynamic link library named SOAPToolsIDA.DLL. When Interaction Designer starts up, it adds the tools defined in this DLL to Interaction Designer's tool palette. SOAP Tools are always installed with Interaction Designer. See SOAP Tools in Interaction Designer for more information. Context-sensitive online help for SOAP tools is available in Interaction Designer. Soap help topics are displayed when a SOAP tool has focus in Interaction Designer and the F1 key is pressed.
SOAP Tracer Utility: (SOAPTracerA.exe) is optionally installed with Interaction Designer when the "SOAP" option is selected. It permits users to "spy" on SOAP notification traffic. Soap Tracer displays request and response packets in a list and allows inspection of request and response payloads. For usage information, see SOAP Tracer Utility later in this section.
The SOAP ISAPI Listener: Task is responsible for parsing incoming SOAP requests, dispatching requests to the appropriate method, and packaging return values into outgoing SOAP responses. This process runs on an IIS Server. See SOAP ISAPI Listener Task for IIS later in this section.
SOAP Notifier COM Objects issue SOAP notifications from automation compatible applications. These components provide a high-performance method of initiating handlers without incurring the performance penalty of HTTP-based Listener operations. Third-party applications created using the SOAP Notifier COM components can directly create and forward packets to Interaction Processor, bypassing the need to create packets received using HTTP and the Soap Listener task. See SOAP Notifer COM Objects later in this section.