Contents

Troubleshooting

Error Strings

In the event that something goes wrong when generating AI-powered forecasts, these are the error strings you might see. These error strings are displayed when you attempt to open a failed forecast.

Error String	Description	What To Do
A failure occurred generating the AI-powered forecast. If the issue persists, contact your administrator to consult the IC Business Manager and server logs for additional details.	An unknown failure occurred during the forecasting process	Review related logs in Interaction Optimizer.
Forecast generation is still in progress and must complete before the selected forecast can be opened.	AI-powered forecasts cannot be opened until they are done processing. Wait for the completed status.	Wait for the forecast to complete processing.
An error occurred while trying to authenticate to the AI-powered forecasting cloud service. Contact your administrator to verify the Genesys Cloud configuration has been properly set up on the system.	An authentication error occurred when connecting to Genesys Cloud.	In Interaction Administrator, verify that the Genesys Cloud configuration has been completed and ensure that clicking Test Genesys Cloud Connection results in a successful connect.
A network issue occurred while communicating with the AI-powered forecasting cloud service. Try again. If the error persists, contact your administrator to review Interaction Optimizer server logs.	A network issue occurred and PureConnect could not communicate with the cloud.	Ensure that the network is functional and the PureConnect server(s) have access to the internet. In Interaction Administrator, verify that the Genesys Cloud configuration has been completed and ensure that clicking Test Genesys Cloud Connection results in a successful connect.
The AI-powered forecasting cloud service experienced an unexpected error while processing the forecast data. Contact your administrator to review logs to determine the issue with the service.	An unknown error occurred while processing the forecast request in the cloud services.	Review the PureConnect Interaction Optimizer logs for details. Provide Customer Care with requested logs and database information so they can review the errors in the forecasting service.
A database operation failed while extracting data from PureConnect. Contact your administrator to review Interaction Optimizer server logs.	An issue occurred on the PureConnect side while trying to extract history from the database.	Ensure that the database is operating correctly. Review the PureConnect Interaction Optimizer logs for any details. Provide Customer Care with requested logs and database information so they can review the errors in the forecasting service.
An error occurred while generating the AI-powered forecast request. Contact your administrator to review Interaction Optimizer server logs.	An issue occurred on the PureConnect side while attempting to generate the request that would have been sent to the cloud service.	Ensure that the database is operating correctly. Review the PureConnect Interaction Optimizer logs for any details. Provide Customer Care with requested logs so they can review the errors in the forecasting service.
An error occurred while parsing the AI-powered forecast. Contact your administrator to review Interaction Optimizer server logs.	A response was successfully received from the cloud service, however PureConnect is having an issue processing the received information.	Review the PureConnect Interaction Optimizer logs for any details. Provide Customer Care with requested logs so they can review the errors in the forecasting service.
A database operation failed while storing the AI-powered forecast. Contact your administrator to review Interaction Optimizer server logs.	The forecast was generated but could not be created due to a PureConnect database issue.	Ensure that the database is operating correctly. Review the PureConnect Interaction Optimizer logs for any details.