Load the Genesys Predictive Engagement License File
The PureConnect integration with Predictive Engagement requires you to load the license file that Genesys provides you. The file contains these licenses:
The I3_FEATURE_ALTOCLOUD server license turns on the integration for the CIC server.
The I3_ACCESS_ALTOCLOUD_USER user license enables an agent to receive interactions initiated by Predictive Engagement.
To load the license file:
In Interaction Administrator, open File > License Management.
Click Load License.
Browse for the license file, and then click Open to load the license.
You must assign the I3_ACCESS_ALTOCLOUD_USER license to each Predictive Engagement user in the Interaction Administrator user configuration on the Licensing tab.