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PureConnect Widgets

Widgets in Interaction Connect are elements that you can add to a website to support activities like chatting with an agent. The widgets are Javascript-based, cloud-hosted, and cloud-configured extensions that implement the Genesys Widgets API.

Interaction Connect supports the configuration of Genesys widgets. These widgets are easy to configure and deploy by means of code snippets you include in your website.

A widget must be embedded on your organization's website, along with one created in Add the Predictive Routing Tracking Snippet to your Website. When configured, the widget knows which CIC server and ICWS endpoint to use to initiate a chat.

After configuring the widget, click Copy Script and then deploy the resulting widget script on your website.

For more information about widgets in Interaction Connect, see Widgets in the Interaction Connect help.