- Contents
Interaction Attributes Technical Reference
Eic_Capabilities
This numeric attribute stores a number indicating the capabilities available for an Interaction. Customers should not change the value of this attribute. It is reserved for use by the system.
Interaction Attribute |
Numeric identifier |
Description |
None |
0 |
The Interaction has no capabilities. |
Consult |
1 |
The Interaction can perform consults. |
Disconnect |
2 |
The Interaction can be disconnected. |
Hold |
4 |
The Interaction can be held. |
Listen |
8 |
The Interaction can perform listens. |
Messaging |
16 |
The Interaction can perform messaging. |
Mute |
32 |
The Interaction can be muted. |
Park |
64 |
The Interaction can be parked. |
Pause |
128 |
The Interaction can pause recording. |
Pickup |
256 |
The Interaction can be picked up. |
Private |
512 |
The Interaction can be marked private. |
Record |
1024 |
The Interaction can be recorded. |
RequestHelp |
2048 |
The Interaction can have help requested. |
Transfer |
4096 |
The Interaction can be transferred. |
Join |
8192 |
The Conference Interaction can be joined. |
ObjectWindow |
16384 |
The Interaction can have an object window displayed. |
Conference |
32768 |
The Interaction can be conferenced. |
SidebarChat |
65536 |
Contact your Genesys support representative for information on this attribute. |
SecureRecordingPause |
262144 |
The Interaction can pause recording for security. |
Send |
1048576 |
The Email Interaction can be sent. |
Reply |
2097152 |
A reply can be created for the Email Interaction. |
ReplyAll |
4194304 |
A reply to all can be created for the Email Interaction. |
Forward |
8388608 |
A forward can be created for the Email Interaction. |
SecureInput |
16777216 |
The Interaction can initiate secure input. |
RecordingSnippet |
33554432 |
The Interaction can create a snippet recording. |
TransferToVoicemail |
67108864 |
The Interaction can be transferred to someone else's voicemail. |
Coach |
2147483648 |
The Interaction can be coached. |