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Interaction Attributes Technical Reference
Eic_Hold
Set to "Hold" when a call hits the held call timeout threshold. This is so it can be put back on hold (vs. parked) after trying to re-alert the user queue where the call was holding.
Interaction Attributes Technical Reference
Set to "Hold" when a call hits the held call timeout threshold. This is so it can be put back on hold (vs. parked) after trying to re-alert the user queue where the call was holding.