SMS chats are not retained during a switchover

If SMS chats are not retained during a switchover, and the SMS Interaction Recovery Enabled server parameter is set, it may be because the broker is disabled or does not have an outbound route configured. This can happen if the broker's contract has been terminated, or if the configuration of either the proxy or broker has been changed. Both of these situations are beyond the control of CIC.

To address this issue:

Review the SMS log to determine why the route was not recreated or why the send was unsuccessful.