Switchover failed to authenticate with Notifier on the active server

The following are the possible causes of this issue:

• The SwitchoverServer A and SwitchoverServer B server parameter names are reversed.

• No active server exists.

• The active server may still be starting.

• The active server may be in stale (inactive) mode.

• No CIC user is associated with the Windows NT domain user under which the CIC service is running (or the entry is incorrect).

• DCOM is disabled.

To address this issue, complete one or both the following procedures:

• Verify that a valid CIC user account is entered for the Windows NT domain user.

• Verify that DCOM is enabled.

To verify that a valid CIC user account is entered for the Windows NT domain user:

1. In Interaction Administrator, in the User Configuration dialog box, click the Configuration tab.

2. Verify that the correct user name appears in the NT Domain User box.

   The following example shows the CIC administrator account and the Windows NT domain user under which the CIC service is running are lake_user.

   

To verify that DCOM is enabled:

1. From the Start menu, run dcmcnfg.

2. Click Component Services, point to Computers, and then click My Computer.

3. Right-click and then click Properties.

4. Click the Default Properties tab.

5. Verify that Enable Distributed COM is selected on this computer.