CIC Workstation Applications in Citrix and Remote Desktop Services Environments Technical Reference
Limitations to using CIC client-side applications in Citrix and Remote Desktop Services
Following are some limitations to using CIC client-side applications in Citrix and Remote Desktop Services environments.
If using Interaction Voicemail Player, users may be limited in voice mail playback.
If your CIC Server uses Interaction Voicemail Player, you can use the Handset Audio Service to re-direct the playback of voice mail message to a station phone or remote number.
Voicemail playback works if the user is logged on to Outlook through Citrix XenApp. Clicking a voicemail message in Outlook launches a Citrix instance of Interaction Voicemail Player. However, if Outlook is on the user’s computer and Interaction Voicemail Player is on the Citrix server, clicking a voice mail message in Outlook will not use the Voicemail Player through Citrix. Users can still open the .wav file by browsing for the correct file in Interaction Voicemail Player if they have access to the folder where the file is located.
A user without any audio support can dial into the system to listen to messages.
Adding audio support to Citrix XenApp and/or Remote Desktop Services requires extra network bandwidth. The quality of the audio may be poor when clients are connected across low-bandwidth connections.
To conserve network bandwidth, consider suppressing the splash screen for Interaction Desktop and the other supported CIC client-side applications (not all the supported applications have splash screens). The splash screen is the graphic containing product and company information that appears while the application is starting.
To suppress the splash screen, use the -disableSplashScreen command-line argument.
In the Citrix management console, select the Interaction Desktop application > properties > application > location > command line arguments.
You can also use this argument with Interaction Center Business Manager.
This argument tells the applications to suppress the splash screen that is normally displayed during start-up.
When the splash screen is transmitted to a remote desktop client over the network, the transmission consumes extra network bandwidth and forces the user to wait before accessing the application.
For more information about user configuration options, see the Interaction Desktop Help at https://help.genesys.com/cic/mergedProjects/wh_icde/desktop/client_introduction_idt.htm.
Although this is not an issue with CIC client-side applications, the graphics quality of Citrix XenApp and Remote Desktop Services may be degraded and not appear to be as clear as when running the application locally.
SIP Soft Phone
SIP Soft Phone is an on-screen dial pad that can be used to place and control calls from the Windows desktop using SIP-based communications. The SIP Soft Phone application requires the use of a USB headset to deliver audio to the user. SIP Soft Phone is a feature component in the CIC User Applications installation program.
SIP Soft Phone has one validated deployment solution:
Install on the user's local workstation operating system.