Introduction

The CSR utility helps the customers to generate a new 'Certificate Signing Request' for CIC Server and any off-server components. Using the CSR Utility, the same private key of the primary server can be used to create CSR for the backup server, which resolves the single sign-on issue on Interaction Connect with Third-party certificates.

You should generate a Certificate Signing Request (CSR) from your server or device before ordering an SSL certificate. CSR is an encoded file that provides a standardized method of sending your public key and some additional information identifying your company and domain name.