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Licensing Requirements

Following are the licensing requirements for the customer service automation solution.

Genesys Intelligent Automation licensing

The following table lists the licensed components for Genesys Intelligent Automation.

Note: For voice bots, select the pricing model and either part 1 or part 2. For chatbots, there is only one pricing model.

Component

Part/Description

Sold by

Pre-required Part

Genesys Intelligent Automation Omnichannel Self Service

Provides a web-based design tool for dialog flows, including reusable microapps for common dialog tasks. It also provides a dynamic runtime environment that generates VoiceXML for interactions over the voice channel.

Note: Voice bots and chatbots include this part, so the bot pricing covers this part. If you need a Development license, you can purchase this part.

N/A

N/A

Cloud Voicebot / Chatbot

VoicebotMin-PCC, Voicebot Minutes

Voice bots sold by the minute

Note: You cannot purchase this part outright; you must apply for it.

VXML Server

VoicebotIntxn-PCC, Voicebot Interactions

Voice bots sold by the interaction (complete bot – customer conversation)

Note: You cannot purchase this part outright; you must apply for it.

  • VXML Server

  • MRCP ASR Feature License

  • UniMRCP for Google Speech Recognition and Speech Synthesis

CS-ChatbotOrch, Chatbot Interactions

Chatbots sold by the interaction (complete bot – customer conversation)

N/A

Premise Voicebot / Chatbot

VoicebotMin-PCP-Sub, Premise (Subscription)

Voice bots sold by the minute

Note: You cannot purchase this part outright; you must apply for it.

N/A

VoicebotIntxn-PCP-Sub, Premise (Subscription), Voicebot Interactions

Voice bots sold by the interaction (complete bot – customer conversation)

Note: You cannot purchase this part outright; you must apply for it.

  • VXML Server

  • MRCP ASR Feature License

  • UniMRCP for Google Speech Recognition and Speech Synthesis

CS-ChatbotOrch-SUB, Premise (Subscription), Chatbot Interactions

Chatbots sold by the interaction (complete bot – customer conversation)

N/A

Note: The cloud service is a subscription model based on the number of bot interactions. A bot interaction, or session, lasts until the customer or agent closes the interaction, or the session times out.

Genesys Predictive Engagement licensing

Part

Description

I3_FEATURE_ALTOCLOUD

Turns on the integration for the CIC server.

I3_ACCESS_ALTOCLOUD_USER

Allows an agent to receive interactions from Genesys Predictive Engagement.

For more information, see the following: