Interaction Security

Interactions pass securely from your website through a cloud service to Genesys Intelligent Automation on-premises, cloud, and hybrid implementations.

Following are the security measures that the cloud service uses:

• Follows microservices industry standards.

• Uses HTTPS with TLS 1.2 to encrypt and protect all data in transit and at rest.

• Encrypts all data on AWS, whether going through a cache or messaging bus.

• Caches data during current session only; no data retained in the cloud service and nothing stored.

• Uses stateless service.