CX Insights Installation and Configuration Guide

This document contains installation and configuration information for PureConnect CX Insights, which provides real-time analytics dashboards. This document is intended for system administrators and PureConnect administrators who are installing and setting up CX Insights.

Skills required for your role

Before proceeding with the CX Insights installation and configuration, verify if you have working experience of the required software.

• System Administrators - must have experience in Linux, Kubernetes and Ansible.
• PureConnect Administrators - must have PureConnect knowledge and experience in Interaction Administrator.