Introduction to Interaction Designer REST API Tools

The Interaction Designer REST API Tools Developer's Guide is for developers who want to use Customer Interaction Center's REST capabilities to build handlers that can communicate with external RESTful APIs. For example, these tools allow CIC to communicate directly with the Salesforce API.

RESTful APIs are an alternative to SOAP-based APIs. RESTful APIs use standard HTTP methods, such as GET, PUT, POST, and DELETE to communicate, and provide endpoints, such as http://api.example.com/user/120 for accessing and updating data. They typically use JSON as the data format, but can use other formats.

Customer Interaction Center's REST functionality removes the need to develop middleware for communicating with RESTful APIs.