Contents

Interactive Update Client Overview

Interactive Update Client enables non-CIC/Dialer servers and workstations that access Dialer to receive updates from the Interactive Update Provider on the CIC server. To ensure compatibility with subsequent release updates, this should be installed. The Interactive Update Client installation is available on the IC_Iupdate share on the CIC/Dialer server.

For more information, see the Following:

PureConnect Installation and Configuration Guide at https://help.genesys.com/cic/mergedProjects/wh_tr/desktop/pdfs/Installation_Configuration_Guide.pdf.
Interactive Update Technical Reference at https://help.genesys.com/cic/mergedProjects/wh_tr/desktop/pdfs/interactive_update_tr.pdf.

Install Interactive Update Client

The screen caps in this procedure are out of date and will be replaced in a future update.

Navigate to the IC_Iupdate share on the IC server. Double-click Setup.exe. In the Client Install Utility dialog, select English from the drop down list and click OK.
In the next Client Install Utility dialog, click Start to launch the Interactive Update Client Setup Wizard
The Welcome to the Interactive Update Client Setup Wizard for Interactive Update 2018 R4 dialog opens. Click Next.
The Interactive Update Provider Server dialog opens. In the Interactive Update Provider server field, enter the name of the server that provides Interactive updates and click Next.
The Ready to install Interactive Update Client for Interactive Update 2018 R4 dialog opens. When you are ready to begin the installation, click Install
When the Completed the Interactive Update Client Setup Wizard for Interactive Update 2018 R4 dialog appears, click Finish to complete the installation.
When you return to the Client Install Utility dialog, click Exit. When the installation procedure prompts you to restart the system, click Yes.