Add a Queue Object

The Queues list view in Interaction Administrator allows you to add a queue object. To create multiple queue objects, see Create Multiple Queue Objects.

To add a queue object

1. In the tree view, click the Queues container. The queues display in the Queues list view.

   

2. Right-click in the list view and then click New. The Entry Name dialog box appears.

   

3. In the box, type a descriptive name for the queue object (it's good practice to include the server name) and then click OK. The Queue Configuration dialog box appears.

   

Monitored Server: Name of the Monitored Server to assign to the queue. If the server isn't in the list, use the Monitored Servers container to add it.

Queue: Site queue on the remote CIC server that Director can use for routing and monitoring purposes. If you select the Active check box, you must specify a queue. If you clear the Active check box, you can leave this box blank.

Line Group: Line group to assign to the queue.

Active: If selected, the queue can receive routing requests. Specify a queue in the Queue box. If cleared, the queue cannot receive routing requests. Leave the Queue box blank.

4. In the Monitored Server list box, click the server to assign.

5. Do the following:

1. Next to the Queue box, click Browse... The Browse Remote Server dialog box appears.

2. Click the queue to assign and then click OK.

6. Do the following:

1. Next to the Line Group box, click Browse... The Browse Remote Server dialog box appears.

2. Click the line group to assign and then click OK.

7. Select Active and then click Finish.