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Handler Change for T1 Tie Lines

When using DTMF to send an Interaction ID between servers connected by a T1 tie line, it is necessary to make a handler change on each monitored server. Customize the IVR on the remote CIC to call the subroutine DirectorMs_ReceiveDtmfSubr upon receiving 91.

To change the handler for T1 lines

  1. In Interaction Designer, open the SystemIvrCustomizations handler.

  2. Locate the DialString selection step.

  3. Add a selection statement to the step that reads "91=DialString".

  4. Place the DirectorMs_ReceiveDtmfSubr subroutine in the handler, and connect the output of the selection statement that you just added to the subroutine.

  5. Save and publish the handler.