Modify a Queue Object

The Queues list view in Interaction Administrator allows you to modify a queue object.

To modify a queue object

1. In the tree view, click the Queues container. The queues display in the Queues list view.

2. Right-click the queue object and then click Properties. The Queue Configuration dialog box appears.

Monitored Server: Name of the Monitored Server. If the server isn't in the list, use the Monitored Servers container to add it.

Queue: Site queue on the remote CIC server that Director can use for routing and monitoring purposes. If you select the Active check box, you must specify a queue. If you clear the Active check box, you can leave this box blank.

Line Group: Line group to associate to the queue.

Active: If selected, the queue can receive routing requests. Specify a queue in the Queue box. If cleared, the queue cannot receive routing requests. Leave the Queue box blank.

3. To modify the monitored server assignment, in the Monitored Server list box, click the server to assign.

4. To modify the queue assignment, do the following:

1. Next to the Queue box, click Browse... The Browse Remote Server dialog box appears.

2. Click the queue to assign and then click OK.

5. To modify the line group assignment, do the following:

1. Next to the Line Group box, click Browse... The Browse Remote Server dialog box appears.

2. Click the line group to assign and then click OK.

6. Select or clear the Active check box and then click Apply.

7. To modify the next queue object in the list view, do the following:

1. Select Confirm auto-save.

2. Click >>. The next queue object in the list appears.

8. When finished modifying queue objects, click OK.