View Queue Users

The Queue Users dialog box in Interaction Administrator allows you to view the status of agents in a Queue.

To view queue users

1. In the tree view, click the Queues container. The queues display in the Queues list view.

2. Right-click the queue and then click Display Current Users. The Queue Users dialog box appears.

Polling: Polling switch. If recessed, the list updates once each minute. If raised, polling doesn't occur.

[Polling Number]: Number of seconds until the next poll.

Current Users in Queue: Name of the user associated to the selected site queue.

Status: Client status of the user (for example, available or at lunch).

3. Do one of the following:

3. • To update the list once each minute, ensure that Polling is recessed (as in the example).

   • To disable polling, ensure that Polling is raised.

4. To update the list immediately, click Poll Now. A progress meter in the lower left corner of the dialog displays the status of the polling operation.

5. Click the X to close the dialog box.