• Contents

Overview of creating Interaction Feedback surveys

The basic steps in creating a survey are:

  1. Create a survey group

  2. Create a survey

  3. Add questions to the survey

  4. Activate the survey

This section contains an overview of these basic steps to create a customer survey. Detailed instructions for creating post-call surveys and on-demand surveys are later in this document. You'll find the detailed steps for creating a new survey in Create a new survey.