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What is the ICWS SDK?

Interaction Center Web Services (ICWS) Software Development Kit (SDK) is a REST API for web, mobile, and desktop clients. The ICWS SDK includes:

  • ICWS API documentation

  • Example applications

  • Language-specific Libraries

The ICWS SDK is available in CIC 4.0 SU 6, CIC 2015 R1, and later. Downloads for Windows machines and platforms other than Windows are provided.

To use the ICWS API, the IC server must have the I3_FEATURE_ICWS_SDK license installed.