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About PMQ

PMQ is a queuing system that allows data destined for the database to queue to memory and/or disk when the database is temporarily unavailable, or if there is a backlog of data (the data generated by CIC temporarily exceeds the rate by which it can be inserted into the database). Use of this system guarantees that critical data generated by Reporting, Interaction Recorder, Interaction Tracker, etc. is not lost during expected (e.g. database maintenance, backups) or unexpected database outages. Not all CIC components that insert data into the CIC database use PMQ. For example, CIC Contacts and Speed Dial lists, as well as data inserted with the Database tools in Interaction Designer, do not use PMQ and thus require an active database connection. Furthermore, PMQ does not guaranteeavailability of the data. For example, reports cannot be run, or archived recordings accessed, during database outages.

Note: PMQ does not support processing files from a previous version.