Additional software components

This section lists additional software components capable of using dedicated server hardware that can be added to the Contact Center and Enterprise examples. The decision to include these components should be based on requirements determined by the partner or channel-sales representative.

• ASR server

• TTS server

• Web server (Interaction Web Tools, Web clients)

• Interaction Recorder Extreme Query Server

• Interaction Recorder Remote Content Server

• CIC Multi-Site (RTM) Server

• CIC Render Server

• Status Aggregator Server

• CIC VoiceXML Interpreter Server

• Interaction Dialer Central Campaign Server (CCS)

• Interaction Dialer Outbound Server (ODS)