Anti-virus requirements and best practices

This section provides the anti-virus software best practices and additional information for the CIC server. (Similar information is applicable to Interaction Media Server and other subsystem servers. See the documentation for these servers for more information.)

Perform the following tasks when installing an anti-virus software product on the CIC server:

• Install only a supported anti-virus product

• Install only the virus protection security feature

• Configure real-time protection for only write operations

• Exclude continually accessed file types and directories

• Update virus definitions daily

• Conduct a full scan of the file system on a regular basis

See the Testlab site at http://testlab.genesys.com (under Data and System Protection) for instructions on configuring supported anti-virus software products for use with the CIC server and its subsystem servers.